• Stakeholders’ Analysis

On its journey to review the old plan and come up with this new plan, the secretariat also looked at the stakeholders that this plan is targeting and listed them as follows:


  1. Staff
  2. Water Services Providers
  3. Ministry for Water Affairs
  4. Regulatory Authorities
  5. Academia
  6. Manufactures and suppliers
  7. Young Water Professionals
  8. Civil Society Organizations
  9. Water Users (Consumers)
  10. Media
  11. Development Partners


WASAMA tried to analyze the expectations of each Stakeholder and also the expectations of the association and came up with the following table.

  1. Involvement in decision making
  2. Clear separation of the role of leadership and that of management
  3. Staff recognition and rewards
  4. Clear targets and conducive working environment
  1. Performance of duties
  2. Meet targets
  3. Motivated and committed staff
  4. Transparent and accountable staff
  5. Visionary staff


Water Services Providers
  1. Improved service delivery
  2. Support implementation of their mandate
  3. Strong bargain power
  4. Conducive learning environment
  5. Conservation of water resources
  1. Member support in all activities
  2. Recognition of role of the Association in the water sector
  3. Proper data collection and submission



Ministry for Water Affairs
  1. Promoting compliance with laws and regulations
  2. An all inclusive body for the sector
  3. A source of information
  4. Advising on policy direction
  5. Advocating for sector players
  1. Political goodwill
  2. Supporting its mandate
  3. Supporting its activities and plans
Regulatory Authorities
  • Compliance with regulations
  • Creation of enabling environment for business


Consultants and Contractors
  1. An all inclusive association
  2. Promoting new and sustainable technologies
  3. Platform for information sharing
  1. Compliance with sectoral standards
  2. Supporting its activities and plan
  1. Partnering in programs implementation
  2. Promoter of consultancies and research
  3. Publishing papers
  4. Forum for networking nationally and internationally
  1. Develop tailor made training programs for members
  2. Provide solutions to emerging challenges through research
  3. Quality and excellence
Industries and suppliers
  1. Guide on quality of materials
  2. Emerging technologies
  3. Promoting riparian rights
  1. Quality materials
  2. Responsiveness to needs
  3. Reducing pollution, eliminating damping and minimizing release of hazardous chemicals and materials to water resources
  4. Compliance to regulations
  5. Increase water use efficiency
Young Water Professionals
  1. Capacity building
  2. Publishing research work
  3. Networking nationally and internationally
  1. Identification of training needs
  2. Commitment to sector improvement
Civil Society Organizations
  1. Universal and equitable access to safe and affordable drinking water for all.
  2. Conducive working environment
  1. Promote awareness on the significance of conserving water resources.
  2. Promote water as a basic right.
Water Users (Consumers)
  1. High quality products and services
  2. Safe products
  3. Quality customer service
  1. Timely payment for products and services
  2. Consumer loyalty
  3. Complying with by-laws
  4. Substantial increase in water use efficiency
  5. Support and strengthen the participation of local communities in improving water and sanitation management


  1. Promote universal access to water and sanitation
  2. Access to information on water, sanitation and hygiene
  1. Wide coverage and broadcasting of sector activities.
  2. Being a change agent
  3. Partnering the association in promoting its activities.
Development Partners
  1. Effective use of resources
  2. Accountability of funds


  1. Support on key result areas
  2. Support for development projects